App / Live
These terms set out the rules that apply when you open an account with 1777bay and use any part of the platform — from the live tables to slots and your payment wallet. Access to this platform depends on your local law and the eligible regions we serve; please read these terms carefully before you start.
By creating an account and making a deposit — whether through bKash, Nagad, Rocket, or direct Bank Transfer — you confirm that you have read and accepted these terms in full. The terms form the complete agreement between you and 1777bay for every session, transaction and support interaction on the platform. We may update these terms at any point; when we do, we notify you through the account message centre or by email before changes take effect. Continued use of the account after notification counts as acceptance. These terms do not override the laws that apply in your jurisdiction. Access to 1777bay and the availability of specific features — including payment methods and game categories — depends on your local law and the eligible regions we serve at the time you log in. If any part of these terms conflicts with local law where you are located, the local law applies to that part. Nothing in these terms limits any right you hold under applicable consumer protection rules in your jurisdiction. We recommend you keep a personal copy of the version you accepted.
These terms apply to everything directly operated by 1777bay. They do not extend to third-party services you reach through the platform, and they do not create legal rights beyond those recognised in your jurisdiction. Use the breakdown below to understand exactly where this policy applies and where it stops.
Your login credentials, account wallet, deposit and withdrawal records, and session history all fall under these terms. Keeping your credentials secure is your responsibility; contact support immediately if you suspect unauthorised access.
Deposits made through bKash, Nagad, Rocket or Bank Transfer, and any withdrawal you request, are governed by these terms alongside the rules of the payment provider you choose. Your transaction history in the account wallet is your authoritative record.
Game content, lobby pages, promotional notices and support materials published by 1777bay are covered. We may change, remove or restrict content at any time without prior notice where required by applicable law or regional eligibility rules.
Game studios and external payment processors operate under their own terms. 1777bay is not responsible for the policies of those parties. Where a conflict exists between their rules and ours, our terms govern the account relationship only.
These terms are not one-directional. You have clear, practical steps available to you at every stage of your account. Your full deposit and withdrawal history is recorded in the account wallet section — open the transaction log at any time to verify individual entries against your bKash, Nagad or Rocket payment records. If your account details are incorrect, you can update standard fields directly from the account settings page; for changes that require identity verification, submit a request through the support channel and we will process it in line with our verification procedure. Any question about how a specific term applies to your situation can be raised with support — cite the section you are asking about for a faster response. If you wish to close your account, the request must be submitted in writing through the contact form; we will confirm receipt and process the closure according to the steps set out in our account policy.
Open the transaction log inside your account wallet to see every deposit and withdrawal entry, including the payment method used — bKash, Nagad, Rocket or Bank Transfer — and the date and amount of each transaction.
Standard contact details can be updated from the account settings page. Changes to identity information require a support request; we will guide you through the verification steps shown in your account.
Submit your question through the live chat or contact form, referencing the specific clause you want clarified. Our support team will respond with the relevant policy text rather than a generic answer.
Send a written closure request through the contact form. We will confirm receipt by return message and carry out the closure in the order and manner described in our account policy section.
If any part of these terms is unclear, or if you need to act on a right described above, the routes below connect you directly to the team that handles policy and account matters. We do not publish unverified contact channels; use only the routes listed here.
Open the chat icon from any page while signed in to ask about a specific clause or account-level policy question. The team can pull up your account record during the conversation.
Use the contact form for written requests — account closure, identity corrections or a formal question about how a term applies to your transaction history. You will receive a written reply to your registered address.
Policy update notices and responses to account-level queries are delivered to the message centre inside your account. Check it after submitting any support request related to these terms.
We hold ourselves to the obligations described in these terms. The sections below explain how we manage your account data, what we retain, how cookies are used, and who you contact when you need a change made.
Account data — including transaction records from bKash, Nagad, Rocket and Bank Transfer — is stored in line with the retention schedule described in our privacy policy. We do not share your payment details with third parties outside the transaction processing chain.
We use session cookies to keep you logged in during your visit and analytical cookies to understand how pages are used. You can manage cookie preferences through the browser settings on your device; disabling functional cookies may affect account page behaviour.
Your account is protected by the credentials you set at registration. If you believe your account has been accessed without your knowledge, contact us immediately through live chat so we can review the session log and take the appropriate steps.
To update, correct or request deletion of information, use the contact form and describe the specific change you need. We will confirm receipt and act within the timeframe set out in our data handling policy.
The questions below cover what we hear most often about account rules, policy changes and your rights under these terms. If your question is not listed, raise it through live chat or the contact form.
Yes. Any deposit or withdrawal processed through bKash, Nagad, Rocket or Bank Transfer is covered by these terms. Your account wallet records each transaction, and those records are the authoritative history for any dispute or query you raise with support.
We notify you through the account message centre or by email before any material change takes effect. If you continue using the account after the notification date, that counts as acceptance of the updated terms. You can request a copy of any version through the contact form.
Access depends on your local law and the eligible regions we serve. We do not make eligibility decisions based on nationality alone. Check the access terms shown in your account or contact support to confirm whether your location is currently within a supported region.
Open the transaction log in your account wallet and identify the entry in question. Then contact support through live chat or the contact form, citing the transaction date and the payment method — bKash, Nagad, Rocket or Bank Transfer. We will review the record and respond in writing.
Game studios such as Spadegaming, Microgaming and Habanero operate their game content under their own terms. Our terms govern the account relationship — your wallet, deposits, withdrawals and support interactions. Where both sets of rules apply, ours take precedence for the account-level matters.
Submit a written closure request through the contact form. Include your registered account details so we can locate your record. We will confirm receipt by message and process the closure according to the steps described in the account policy, including settlement of any pending balance.